Shopping Questions
Do you ship worldwide?
Direct message us for orders outside the USA.
Which trap should I get?
We recommend to get the largest trap that you can fit in your aquarium. The larger the trap the less threatening it is to the fish.
What other sizes are available?
We can make traps up to 18” diameter. For tank glass up to 1” thick. Direct message us for details.
How can I request a refund?
As with all fishing equipment, not being able to catch your target fish is not a valid reason for a return. Once the trap has been in water it can not be resold.
Payment Questions
Do you accept Cashapp or Venmo?
How can I use a coupon code?
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Can I pay with cash or check?
Sorry, but we do not offer that.
Can I save my payment information for future orders?
Yes
Miscellaneous Questions
Fish are going into the trap, but not my target fish. What do I do?
Sometimes the tank boss or other aggressive fish will need to be removed for trapping sessions. Extremely shy or cautious fish might be too intimidated by the frenzy.
I cannot catch a fish. What do I do?
It’s recommended to leave the trap in your tank for awhile to let your fish get use to it. When you see fish start to go inside, start feeding with the trap until your fish are even more comfortable with it before attempting to trap. Different types of fish will go in immediately while others are more skeptical. Every fish and tank community has unique characteristics but thanks to our brilliant design eventually most fish’s natural feeding instincts take over and they enter the trap.
How long does shipping take?
We ship the next business day. Depending on where you are in the country, it can take anywhere from 3-9 business days.
What shipping options do you offer?
We only ship UPS and USPS at the moment.